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Terms and Conditions

Delivery

Deliveries are currently limited to the UK, Scottish Highlands and Islands.

We currently do not take orders from or deliver outside the above mentioned areas.

All our lampshades are made to order and we aim to ship these within 5 - 10 working days.

We use royal mail for all our deliveries.

All orders are tracked and a signature will be required on delivery.

All orders are shipped in environmentally friendly Enviro-boxes with recycled packing paper and all our lampshades are wrapped in biodegradable cellophane.  

Cancellations

If you need to cancel your order for whatever reason, please do this as soon as possible in writing by email.

Returns & Refunds

While we hope you'll be happy with your purchase, we do understand there may be occasion when you may need to return it.

Should this be the case, any damaged goods must be reported within 24 hours of receiving them, by email.

You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be unused, in it's original packaging and in the same condition that you received it. 

Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your credit card

(or original payment).

You will be responsible for paying postage costs for returning your item. Postage costs are none refundable. 

If you have any questions on how to return your item to us, please contact us.

Customer Care

While every care is taken to ensure that the description and color of our products are accurate, images can look different on different computer monitors/mobile devices and therefore exact color matches are not possible.

It is advised that if the color match is essential then you should purchase a fabric sample prior to purchasing your lampshade to avoid disappointment.

Privacy

We do not store customer credit card details.

We do not share any personal information with any third parties.

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